FAQ Page

FAQ

MOK: Experts in Cleaning and Hygiene Products

MOK has a solid track record of over 8 years in the industry, establishing itself as a leader in the manufacturing, exporting, and importing of cleaning and hygiene products.
All our products are manufactured in a modern facility located in Asia, meeting the highest quality standards.
MOK exports globally, building strong relationships with clients in the United States, Canada, Chile, England, and other countries.
We implement strict quality controls at every stage of the manufacturing process and conduct exhaustive tests to ensure the quality and effectiveness of our products.
Yes, we are committed to sustainability in ingredient selection, eco-efficient manufacturing processes, and environmentally friendly packaging options.
The minimum order quantity is one container, which can be mixed or contain a single product. This provides flexibility for our customers to meet their specific needs.
We take comprehensive measures to safeguard your cargo. All our shipments are covered by insurance, ensuring that any unforeseen circumstances or damages during transportation are addressed promptly.
Absolutely. We understand the importance of staying informed. We offer detailed tracking services for your products, allowing you to monitor their journey from our facility to the agreed-upon destination.
No, we specialize in wholesale sales, supplying products to distributors and retailers in containers, whether mixed or of a single product.
MOK manufactures a wide variety of products, including powder and liquid detergents, bath and laundry soaps, kitchen detergents, fabric softeners, among others, with more than 30 available brands.
Yes, we offer customization services to adapt our products to the specific needs of customers, including the creation of private labels.
You can contact us through our email info@mokproducts.com, on our website www.mokproducts.com, or by scheduling an appointment through our online system. We are also available by phone on the number displayed on the home page of our website.
Payment is made in two parts: 50% at the start of production and the remaining 50% at the end of production. We offer payment options including check, credit card, cash, and bank transfer.
Shipping costs will be adjusted with the buyer once the order is placed to reach a mutual agreement. We offer FOB, CIF, and other delivery terms, including door-to-door services.
At MOK, we strive to provide detailed and personalized answers to frequently asked questions, ensuring a clear understanding of our products and processes. For additional inquiries or specific details, feel free to contact our customer service team. We are here to serve you.
At MOK, we prioritize the safety of your cargo. Every shipment with us includes insurance coverage to provide you with the assurance that your products are protected throughout the transportation process.
Communication is key. We keep our clients well-informed at every stage of the transportation process. Updates are provided, ensuring transparency and peace of mind throughout the journey of your products.
MOK distinguishes itself by not only including insurance in every shipment but also by actively engaging in continuous communication with our clients. We believe in transparency, and our commitment to informing clients at every step reflects our dedication to their satisfaction and the safety of their cargo.
Our commitment is to provide a seamless and secure transportation experience, and we take pride in offering these additional services to ensure the utmost confidence in the safety and delivery of your cargo. If you have any further inquiries or specific concerns, please feel free to reach out to our customer service team. We're here to address your needs.

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Head office address:

7875 NW 107 Ave Unit 507, Doral. USA

Call for help:

+1 (786) 846-5867

Mail for information:

info@mokproducts.com

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